#ZONA ESPORTS TV SUPPORT
Last updated: 1 October 2026. Support is by email and replies come from support@tiptopunion.com.
Sign-in problems, playback issues, billing questions and feedback.
Access, correction, deletion, export or restriction of your personal information.
How Zona Esports TV handles your information, and the terms that apply to the service.
#BEFORE YOU WRITE
The more of this you include, the faster we can find the problem and get back to you.
#TROUBLESHOOTING
Use the number that is on your Zona Esports TV subscription, including the country code. We check with our carrier-billing partner that the subscription is active, so if the check fails, confirm with your mobile operator that the subscription is still running. If you were sent an access link, try opening it on the device you want to watch on.
Access links and one-time sign-in links are personal and may expire after use. Request a new one, or sign in with your phone number. Do not forward links to other people.
Check your connection and try switching between Wi-Fi and mobile data. Turn off any VPN, then close and reopen the app. Streaming quality depends on your device, connection and network conditions.
The catalogue, channel line-up and event schedule may change, and availability can differ by country, device, network, account status or rights agreement. We can't guarantee that a specific event will be available at a given time.
Open Settings in the app and change the language.
Cancel through your mobile operator or the cancellation channel it provides. Deleting the app or your account does not cancel the subscription.
#SUBSCRIPTION
Where Zona Esports TV is billed by your mobile operator, the operator charges you directly, so that is where the subscription is cancelled.
Your operator bills Zona Esports TV, so cancellation is completed with the operator or through the cancellation channel it provides.
If you bought Zona Esports TV through Apple or Google, manage or cancel it in your App Store or Google Play subscriptions under their rules.
Deleting your Zona Esports TV account, uninstalling the app or signing out does not cancel your subscription and does not stop charges.
#ACCOUNT
Delete your account in the app, or ask us by email. Either way, operator billing is not cancelled.
Open the Zona Esports TV app and go to Settings.
Choose to delete your account and confirm. This removes your Zona Esports TV account and clears the data stored on your device.
Your operator subscription is not affected. To stop charges, cancel with your mobile operator.
Write to privacy@tiptopunion.com with the subject "Delete my Zona Esports TV account" and the phone number or email you sign in with.
We may need to verify your identity before completing the request.
We delete your account and confirm by email. Limited records may be kept where required for legal, security, accounting or dispute purposes.
#FAQ
Zona Esports TV is an esports streaming service operated by Tip Top Union Limited. It gives you live esports channels, tournament broadcasts and on-demand replays on mobile devices and on the web.
Zona Esports TV is built around Zona Esports TV Live 1, a channel for live esports tournaments such as the Street Fighter Pro Tour and BLAST Rainbow Six Siege, and Zona Esports TV Live 2, a 24/7 channel featuring titles like Fortnite and Rocket League. The line-up, schedule and available titles can change and may differ by country.
Enter the phone number linked to your subscription, or open the access link you were sent. Access links and one-time sign-in links are personal, so please do not share them. Where you sign in with an email address, use that instead.
In markets where Zona Esports TV is billed by your mobile operator, the operator charges you directly and the terms are shown when you subscribe. Standard carrier message and data rates may apply. Where Zona Esports TV is purchased through the App Store or Google Play, Apple or Google process the payment.
Cancel through your mobile operator or the cancellation channel your operator provides. Deleting your Zona Esports TV account, uninstalling the app or signing out does not cancel the subscription and does not stop charges.
Yes. Alongside the live channels, Zona Esports TV offers on-demand replays of tournament broadcasts and matches, and it remembers your watch progress.
Zona Esports TV runs on mobile devices and on the web. Streaming quality depends on your device, connection and network conditions.
Open Settings in the app and choose to delete your account. This removes your account and clears the data stored on your device. You can also email privacy@tiptopunion.com. Deleting your account does not cancel operator billing.