Privacy Policy

Last updated: April 24, 2026

This Privacy Policy explains how Tip Top Union Limited collects, uses, shares, retains, and protects information in connection with our websites, mobile applications, subscription services, digital media products, and support channels.

Who We Are

Tip Top Union Limited is a Hong Kong registered company. Our registered company number is 1716399, and our business address is 84 Nathan Road, Kowloon, Hong Kong. Privacy questions can be sent to privacy@tiptopunion.com.

Scope

This policy applies to company websites operated under tiptopunion.com, our mobile apps, app-related websites, customer support communications, and services that link to this policy. Specific data practices may vary by app or service. App Store privacy labels, in-app notices, and permission prompts should be read together with this policy.

Information We May Collect

The information we collect depends on the website, app, or service you use and the choices you make.

Contact and support information: name, email address, phone number, organization, country or region, message contents, attachments, and support history.
Account information: identifiers such as username, email address, login provider, authentication tokens, profile settings, language, country, and preferences where an app or service offers an account.
Subscription and entitlement information: app store product identifiers, subscription status, receipt or transaction identifiers, purchase region, renewal state, and records needed to provide access or support. We do not receive full payment card details for purchases processed by Apple or another app store.
App activity and diagnostics: app version, device model, operating system, approximate region, language, feature usage, crash reports, performance logs, error events, and security logs.
Content and preferences: saved settings, content choices, subscription preferences, support preferences, and other information you choose to provide within an app or service.
Website technical information: IP address, browser type, device information, referring page, request time, pages visited, and similar server log information.
Permissions-based data: if a specific app requests access to features such as notifications, location, camera, microphone, or photos, the app will request permission through the device operating system and explain the purpose before access is granted.

How We Collect Information

We collect information directly from you, automatically through websites and apps, from app stores and payment platforms when they process purchases or subscriptions, and from service providers that help us operate, diagnose, secure, and support our services.

How We Use Information

Provide, maintain, personalize, and improve our apps and services.
Manage subscriptions, entitlements, billing status, and access.
Respond to support, business, legal, and privacy requests.
Detect, investigate, prevent, and respond to fraud, abuse, security incidents, and technical issues.
Measure performance, understand service usage, and improve reliability.
Send service messages, support replies, and administrative notices.
Comply with legal, tax, accounting, regulatory, and app store obligations.

Tracking, Advertising, and Consent

We do not use data to track you across apps and websites owned by other companies for advertising or advertising measurement unless we have the permissions required by applicable law and platform rules, including Apple's App Tracking Transparency framework where required. We do not attempt to fingerprint devices or identify users through hidden technical signals.

Cookies and Similar Technologies

This company website does not require cookies for core browsing. Apps and services may use local storage, secure tokens, analytics tools, crash reporting tools, or similar technologies for authentication, security, preferences, diagnostics, and service improvement. If we add advertising or tracking technologies that require consent, we will request consent where required.

Sharing and Third Parties

We do not sell personal information. We may share information with service providers, app stores, payment processors, hosting providers, analytics and diagnostics providers, customer support tools, communications providers, professional advisers, related companies, business partners where necessary to provide a requested service, and public authorities where required by law.

Any third party with access to user data must provide the same or equal protection described in this policy and use the information only for authorized purposes.

International Processing

We operate internationally and may process information in Hong Kong, Malaysia, the United States, the European Economic Area, and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers of personal information.

Retention and Deletion

We retain information only for as long as needed for the purpose collected and for legitimate business, legal, accounting, security, tax, compliance, and support requirements.

Account and subscription records are generally retained while the account or subscription is active and for a reasonable period afterward for support, legal, and accounting purposes.
Support and business correspondence may be retained for up to three years unless a longer period is required for legal, security, or dispute reasons.
Security, server, and diagnostic logs are generally retained for up to twelve months unless needed to investigate reliability, fraud, abuse, or security issues.
Transaction, tax, and accounting records may be retained for up to seven years or longer where required by law.
Aggregated or de-identified information may be retained after it can no longer reasonably identify a person.

Your Choices and Rights

You can revoke app permissions through your device settings, including permissions for tracking, notifications, location, camera, microphone, and photos where applicable. You can also unsubscribe from non-essential marketing messages by using the unsubscribe method in the message or by contacting us.

You may request access, correction, deletion, restriction, export, or other privacy assistance where applicable law provides those rights. To make a request, email privacy@tiptopunion.com and include the app or service name, the email address or account identifier involved, and the request you want us to review. We may need to verify your identity before acting on a request.

Children

Our general services are not directed to children under 13 or to children under the minimum age required by local law. If a specific app is designed for children, we will provide app-specific disclosures and parental controls where required. If you believe a child has provided personal information without appropriate consent, contact us so we can review and delete it where required.

Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to maintain safeguards appropriate to the nature of the information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and provide additional notice where required by law or platform rules.

Contact

Privacy enquiries, deletion requests, and data access requests can be sent to privacy@tiptopunion.com. General support enquiries can be sent to support@tiptopunion.com.