BeyondVR support
Last updated: 7 October 2026. Support is by email and replies come from support@tiptopunion.com.
General help, sign-in problems, game issues, missing gems and feedback.
Access, correction, export or deletion of your personal data.
How BeyondVR handles your data, and the terms that apply to the service.
Before you write
The more of this you include, the faster we can reproduce the problem and get back to you.
Troubleshooting
Enter your number with the country code and nothing else: no plus sign, spaces or leading zero. The number must be the one on your carrier subscription. If your carrier reports no active subscription, check the subscription status with them first. If you were given other sign-in details when you subscribed, use those instead.
Games stream to your phone, so they need a steady connection. Switch between Wi-Fi and mobile data, turn off any VPN, close other apps, then close and reopen BeyondVR. Make sure your phone has the latest operating system update.
Allow motion access for the app in your phone settings, turn on screen rotation, and place the phone centred in the viewer with the screen fully inside the lenses. Recentre the view from the in-game menu if it drifts.
Gems and unlocks are saved to your profile, so make sure you are signed in with the same mobile number as before. If they are still missing, email us with your number and roughly when you last saw them. Deleting your account permanently removes gems and unlocks.
Each daily challenge is open for 24 hours and then rotates. If you did not unlock the game with gems before it closed, it may come round again in the rotation.
Stop, take the viewer off and rest until you feel completely normal. Start with short sessions, sit down for fast games such as racing, and keep the area around you clear. The Terms include full health and safety guidance.
Use Delete account in the app and confirm, or email us. This removes your profile, gems and unlocked games but does not cancel your carrier subscription. Full steps are in the Delete your account section below.
Subscriptions are billed by your mobile carrier or partner, so cancellation happens with them. Use the subscription management page or the cancellation method they provide, or contact their customer service. Deleting the app or your account does not cancel the subscription.
Subscription
BeyondVR does not bill you directly. Your subscription is set up and charged by your mobile carrier or partner, so that is where it is cancelled.
Subscriptions are billed by your carrier, so cancellation happens there: use the subscription management page, text keyword or app it provides, or its customer service.
Unless your carrier states otherwise, cancellation takes effect at the end of the current billing period.
Uninstalling the app, or deleting your account inside it, does not cancel the subscription or stop the charges.
Account
You can delete your account inside the app in under a minute, or ask us by email. Either way, your carrier subscription is not affected.
Open the app, go to your profile or account area and find Delete account.
Read the confirmation. It explains that this permanently removes your BeyondVR profile, gems, unlocked games and the data the app has saved, on this device and on our servers, and signs you out. This cannot be undone.
Tap Delete. Your subscription is not affected: access is tied to your subscription, so you can sign in again later and start with a fresh profile.
Send a message to support@tiptopunion.com with the subject "Delete my BeyondVR account" and the mobile number, or email address, you sign in with.
We may ask you to confirm that the number or email is yours before we act on the request.
We remove your profile and the data the service holds for you and confirm by email, normally within 30 days. Ask in the same message if you also want your support history erased.
Common questions
BeyondVR is a subscription-based mobile VR gaming service. A new premium game lands in your library every day, a rotating challenge opens for 24 hours, and the gems you earn decide what you unlock next. Play adventure, arcade, puzzle and racing titles on your phone, or in a compatible VR viewer for the full immersive version.
Access to the BeyondVR catalogue: the game of the day, the daily challenge, daily rewards, and every game you unlock with gems. New titles and challenges are added continuously.
Yes. Access comes with a subscription from a participating mobile carrier or partner. The app is for existing members: it lets you sign in and play, and it does not sell subscriptions or take payments.
You subscribed through your mobile device, usually by confirming with a PIN or password sent during sign-up. The subscription fee is charged to your mobile bill or prepaid credit by your carrier.
Yes. BeyondVR is a recurring subscription billed through your mobile carrier, and it renews automatically until you cancel. The price and billing period are the ones shown when you subscribed. Gems are earned by playing and cannot be bought.
Gems are an in-game reward. You earn them from scores, streaks, daily challenges and daily visits, and spend them to unlock games permanently. Gems have no cash value, cannot be bought, sold or transferred, and are not refundable.
No. Every game can be played flat on your phone. A compatible VR viewer that holds your phone gives you the fully immersive version.
The app runs on iPhone and Android phones. Headset mode works with phone-based VR viewers that hold your phone in front of your eyes.
Cancel with your mobile carrier or through the subscription page it provides. To delete your account, use Delete account in the app or email us; this removes your profile, gems and unlocked games but does not cancel the subscription. The support page has step-by-step instructions.
Email support@tiptopunion.com. The support page lists what to include so we can help you quickly.