XR Academy support
Last updated: 7 October 2026. Support is by email and replies come from support@tiptopunion.com.
General help, sign-in problems, playback issues and feedback.
Access, correction, export or deletion of your personal data.
How XR Academy handles your data, and the terms that apply to the service.
Before you write
The more of this you include, the faster we can reproduce the problem and get back to you.
Troubleshooting
Enter your number with the country code and nothing else: no plus sign, spaces or leading zero. The number must be the one on your carrier subscription. If your carrier reports no active subscription, check the subscription status with them first. If you were given other sign-in details when you subscribed, use those instead.
360° and VR video needs a steady connection. Switch between Wi-Fi and mobile data, turn off any VPN, then close and reopen the app. Moving closer to your router helps on Wi-Fi.
Make sure screen rotation and motion access are allowed for the app in your phone's settings, then restart the video. You can also drag the picture with your finger to look around.
Stop, take the headset off and rest until you feel completely normal. Start with short sessions, sit down for fast-moving content, and keep the area around you clear. The Terms include full health and safety guidance.
Check your Favourites list, then browse by category. The library changes over time and some titles may be available only for a limited period or in certain countries.
Use Delete account in the app and confirm, or email us. This removes your profile and app data but does not cancel your carrier subscription. Full steps are in the Delete your account section below.
Subscriptions are billed by your mobile carrier or partner, so cancellation happens with them. Use the subscription management page they provide or contact their customer service. Deleting the app or your account does not cancel the subscription.
Subscription
XR Academy does not bill you directly. Your subscription is set up and charged by your mobile carrier or partner, so that is where it is cancelled.
Subscriptions are billed by your carrier, so cancellation happens there: use the subscription management page it provides, its app, or its customer service.
Unless your carrier states otherwise, cancellation takes effect at the end of the current billing period.
Uninstalling the app, or deleting your account inside it, does not cancel the subscription or stop the charges.
Account
You can delete your account inside the app in under a minute, or ask us by email. Either way, your carrier subscription is not affected.
Open the app, go to your profile or account area and find Delete account.
Read the confirmation. It explains that this permanently removes your XR Academy profile and the data the app has saved, on this device and on our servers, and signs you out. This cannot be undone.
Tap Delete. Your subscription is not affected: access is tied to your subscription, so you can sign in again later and start with a fresh profile.
Send a message to support@tiptopunion.com with the subject "Delete my XR Academy account" and the mobile number, or email address, you sign in with.
We may ask you to confirm that the number or email is yours before we act on the request.
We remove your profile and the data the service holds for you and confirm by email, normally within 30 days. Ask in the same message if you also want your support history erased.
Common questions
XR Academy is a subscription-based virtual reality platform with an extensive library of VR videos and immersive experiences: 360° videos and virtual tours, VR escape rooms and challenges, and educational programmes covering science, history and art. The app puts the library on your iPhone or Android phone.
Access to the full XR Academy library, including new content added regularly. There are no ads, nothing to download, and you can save your favourite videos to a personal Favourites list.
Yes. Access comes with a subscription from a participating mobile carrier or partner. The app is for existing members: it lets you sign in and watch, and it does not sell subscriptions or take payments.
You subscribed through your mobile device, usually by confirming with a PIN or password sent during sign-up. The subscription fee is charged to your mobile bill or prepaid credit by your carrier.
Yes. XR Academy is a recurring subscription billed through your mobile carrier, and it renews automatically until you cancel. The price and billing period are the ones shown when you subscribed.
No. You can watch on your phone and look around by moving it. A compatible VR headset gives you the full immersive experience, and the library also works on PC.
The app runs on iPhone and Android phones. XR Academy also supports PCs and a range of VR headsets compatible with virtual reality content.
Cancel with your mobile carrier or through the subscription page it provides. To delete your account, use Delete account in the app or email us; this removes your profile and app data but does not cancel the subscription. The support page has step-by-step instructions.
Email support@tiptopunion.com. The support page lists what to include so we can help you quickly.