Terms & Conditions

These terms govern your use of the XR Academy website, mobile app for iPhone and Android and virtual reality streaming service (together, the “Service”). By signing in to or using the Service you agree to them. If you do not agree, please do not use the Service. These terms are an agreement between you and Tip Top Union Limited, which operates XR Academy; section 12 explains how they apply when you download the app from the App Store or Google Play.

1. The Service

XR Academy is a subscription-based virtual reality platform. It gives you access to a library of virtual reality videos and immersive experiences, including 360° videos and virtual tours, solo and multiplayer VR escape rooms and challenges, and educational programmes covering topics such as science, history and art. Content, categories and features may change over time, and some titles may be available only in certain countries or for a limited period.

2. Eligibility

You must be at least 18 years old, or the age required in your country to enter into a mobile subscription contract, to hold an account. By using the Service you confirm that you meet this requirement and that the mobile number or account you sign in with is yours or that you are authorised to use it. If you let a younger family member watch, you are responsible for supervising them and for choosing content that suits them.

3. Access and subscriptions

Access to the Service is granted to holders of an active subscription obtained through a participating mobile carrier or partner. You sign in with the mobile number linked to that subscription, with the email and password issued to you, or through an access link provided by your carrier or partner. The mobile app is for signing in with an existing subscription only; it does not sell subscriptions or accept payments.

Subscription prices, billing periods and renewal terms are those presented to you when you subscribed with your carrier or partner. Charges appear on your mobile bill or are deducted from your prepaid credit. Subscriptions renew automatically until cancelled. To cancel, follow the instructions given by your carrier or use the subscription management page it provides; cancellation takes effect at the end of the current billing period unless the carrier states otherwise.

Billing and refunds. Because your carrier or partner bills the subscription, any refund is handled by it under its own terms; contact it directly with the details of the charge. We do not process payments, nothing is bought through the App Store or Google Play, and we cannot issue refunds for carrier charges. This does not affect your statutory rights described in section 10.

4. Your account

• Keep your device, sign-in details and any access links private. You are responsible for activity that takes place through your account.
• Do not share your access with others, sell or transfer it, or use it to show content publicly or commercially.
• Tell us promptly if you believe your account has been used without your permission.
• You may delete your app profile and data at any time from inside the mobile app, or by asking us by email. This does not cancel your subscription.

5. Health and safety when using virtual reality

Virtual reality can be intense. To use the Service safely:

• read and follow the safety instructions supplied with your phone and any VR headset you use;
• use the Service in a safe, clear space, preferably seated for fast-moving content, and stay aware of people, pets, furniture and stairs around you;
• take regular breaks, for example at least 10 to 15 minutes every half hour, even if you feel fine;
• stop immediately and rest if you feel dizzy, nauseous, disoriented or have eye strain, headaches or any other discomfort, and do not drive or operate machinery until you have fully recovered;
• consult a doctor before using VR if you are pregnant, elderly, have a heart condition, a history of seizures or epilepsy, binocular vision problems or any other medical condition that could be affected;
• supervise any younger family members and follow the age guidance of your headset manufacturer.

Never use the Service while walking in traffic, driving or doing anything else that requires your full attention.

6. Acceptable use

You agree not to:

• copy, record, download, redistribute, retransmit, rebroadcast or publicly perform any content from the Service, except where the Service expressly allows it;
• circumvent, remove or interfere with any security, digital rights management, geographic restriction or streaming protection;
• use bots, scrapers or other automated means to access the Service, or reverse engineer or decompile any part of it;
• use the Service in a way that is unlawful, harms others, or disrupts the Service or the networks that deliver it;
• behave abusively towards other participants in multiplayer experiences;
• access the Service through a virtual private network or proxy to misrepresent your location where content is restricted by territory.

7. Content and intellectual property

All content on the Service, including video, audio, images, logos, text and software, is owned by Tip Top Union Limited or its licensors and is protected by copyright and other intellectual property laws. We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to stream content for your private, non-commercial use for as long as you have access to the Service. No other rights are granted. Educational content is provided for general interest and does not replace formal instruction or professional advice.

If you use the app on an Apple device, this licence is limited to devices that you own or control, as permitted by the App Store terms. On Android devices it is limited to devices linked to your Google account, as permitted by the Google Play terms.

8. Availability and changes

We aim to keep the Service available at all times but cannot guarantee uninterrupted access. Streaming quality depends on your device, connection and data plan; 360° and VR video can use a lot of data, and data charges from your carrier may apply. Not every headset or device is compatible with every title. We may change, suspend or withdraw parts of the Service and may update the app; we will give reasonable notice of material changes where we can.

9. Suspension and termination

We may suspend or end your access if you breach these terms, if your subscription ends or is not paid, if we are required to by law or by a carrier or partner, or if we discontinue the Service. You may stop using the Service at any time by cancelling your subscription with your carrier.

10. Your statutory rights and our liability

Nothing in these terms limits rights you have as a consumer under the laws of your country that cannot be excluded by agreement, including any right to a remedy where the Service is not provided with reasonable care and skill, and nothing limits liability for death or personal injury caused by negligence where the law does not allow it.

Subject to that, the Service is provided “as is” for entertainment and educational purposes. We are not liable for loss or damage that was not foreseeable when you started using the Service, for loss caused by events beyond our reasonable control, for injury or damage caused by not following the safety guidance in section 5, or for business losses. Our total liability to you for all claims arising from the Service in any 12-month period is limited to the subscription charges you paid for the Service in that period.

11. Privacy

We handle your personal data as described in our Privacy & Data Policy, which forms part of these terms.

12. App stores and third-party services

Your mobile carrier, its billing partners, your headset manufacturer and the app store you download the app from have their own terms, which you must also comply with. We are not responsible for their services, and they are not responsible for ours.

If you download the app from the Apple App Store or Google Play, the following also applies:

• These terms are between you and Tip Top Union Limited only, not Apple Inc. (“Apple”) or Google LLC (“Google”). Apple and Google are not responsible for the app or its content.
• Tip Top Union Limited alone is responsible for the app, for any maintenance and support of it, and for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and consumer protection or similar claims. Apple and Google have no obligation to provide maintenance or support for the app.
• The app is free to download. If it fails to conform to any applicable warranty, you may notify Apple or Google, which may refund the purchase price of the app, if any; to the maximum extent permitted by law they have no other warranty obligation.
• Tip Top Union Limited is responsible for investigating, defending, settling and discharging any claim that the app infringes a third party’s intellectual property rights.
• You confirm that you are not located in a country that is subject to a United States government embargo or that has been designated by the United States government as a “terrorist supporting” country, and that you are not listed on any United States government list of prohibited or restricted parties.
• Apple and Google, and their subsidiaries, are third-party beneficiaries of these terms and may enforce them against you.

13. Changes to these terms

We may update these terms from time to time. The effective date at the top shows when they were last changed. If a change materially affects you, we will notify you through the Service before it takes effect. Continuing to use the Service after the change means you accept the updated terms.

14. Governing law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region, where Tip Top Union Limited is established, without prejudice to mandatory consumer protection rules of the country where you live. If we cannot resolve a dispute with you informally, you may bring it before the courts of your country of residence or, where permitted, use an alternative dispute resolution body there.

15. Contact

Questions about these terms can be sent to Tip Top Union Limited, operator of XR Academy, by email at support@tiptopunion.com or by post to 84 Nathan Road, Kowloon, Hong Kong.