Account deletion
Delete your XR Academy account
Deletion removes your profile and everything the app has saved for you, on your device and on our servers. It does not cancel your carrier subscription, and you can sign in again later with the same mobile number.
What is deleted
Your profile, display name, Favourites, viewing history linked to your profile, and every preference the app stored on your device.
What is not affected
Your subscription with your mobile carrier or partner, which keeps running until you cancel it with them. Records we must keep by law are retained for the periods in the Privacy Policy.
Option 1
Delete in the app
- Open your account
Open the app, go to your profile or account area and find Delete account.
- Tap Delete account
Read the confirmation. It explains that this permanently removes your XR Academy profile and the data the app has saved, on this device and on our servers, and signs you out. This cannot be undone.
- Confirm
Tap Delete. Your subscription is not affected: access is tied to your subscription, so you can sign in again later and start with a fresh profile.
Option 2
Ask us by email
Use this if you no longer have the app installed or cannot sign in.
- Email us
Send a message to support@tiptopunion.com with the subject "Delete my XR Academy account" and the mobile number, or email address, you sign in with.
- We verify
We may ask you to confirm that the number or email is yours before we act on the request.
- We delete and confirm
We remove your profile and the data the service holds for you and confirm by email, normally within 30 days. Ask in the same message if you also want your support history erased.
Related
Cancelling your subscription
Subscriptions are billed by your carrier or partner and are cancelled there. Cancellation takes effect at the end of the current billing period.